March 8 2012|06.00 AM PDT

Dissecting Consumer Satisfaction

Category: Financial Institutions, Loyalty, RetailTags: , , , , ,

by Alex Gutow on March 8, 2012

Achieving customer satisfaction a key to success for any business in any industry, even banks. Customer satisfaction happens throughout the entire customer experience, so making sure to the experience is positive from sign-up to customer service is vital. This can help drive not only customer loyalty in the long-run but also significantly increase profits.

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