Insights

02.09.12

How Brick and Mortar Can Adapt

The first Cyber Monday was in 2005. In 2011, it became the highest gross online shopping day in U.S. history, reaching $1.25 billion. Even in

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02.07.12

What Drives Customer Satisfaction?

With the recession, consumers are more discerning about where they spend their money. They want the most value for their money and want to be

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01.31.12

What Customers Want in a Credit Card

With the marketplace being as consumer driven as it is today, financial service providers and merchants need to pay keen attention to consumer demands regarding

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